Return Policy

Our general  Return policy is as follows... All sales final. Exchanges only within 10 days, ON UNWORN PIECES ONLY.  In some situations exceptions can be made. A restocking fee will apply for all returns.


To return a Watch item to NEKTA, follow our three step process:

  1. Get Authorization Code. Call 212-921-4647 and you will be given a Return Authorization Code. Write this code on the box, below your return address.


  2. Pack It Up. Include all original boxes, instruction sheets, warranty cards, and anything else that may have come with your watch. For security reasons, do not write the word Watch anywhere on the outside of the package.


  3. Insure Your Shipment. We recommend Shipping your package via USPS Registered Mail, insured for the full value and request a return receipt.

    These instructions are very important, failure to follow the instructions above will prevent the processing of your return. If you have any questions about our return procedure, please contact us

    All returns are subject to a 18% restocking fee. Shipping charges will not be refunded. Upon receiving your return, the watch will be inspected by NEKTA. Please note that items showing signs of wear or those that have been engraved, altered, sized, or damaged in any way cannot be accepted for return. Returns with no NEKTA return authorization code, and packages that are improperly packaged or uninsured will be excepted. Once we receive your returned watch and it is accepted, your refund or new item will be processed in just a few days.




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